Ataria Collection wants you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, in original condition, and in original packaging.
Non-Returnable Items
For hygiene and safety reasons, certain items such as bedding or used textiles may not be eligible for return unless faulty.
Pre-Orders
All pre-order purchases are final and cannot be cancelled or refunded for change of mind. By placing a pre-order, you agree to the estimated production and shipping timeframes provided at the time of purchase. This policy does not affect your rights under Australian Consumer Law, including your right to a remedy if your item is faulty, damaged, or not as described.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days at atariacollection@gmail.com with your order number and photos.